OptiSnap® Frequently Asked Questions

[{"resourcePath":"/optical-communications/worldwide/en/home/products/optisnap-connectors-resource-center.html","faqCategory":"OptiSnap® High Performance Toolkit 2 Frequently Asked Questions","faqList":[{"answer":"Yes, there will still be repair support for existing&nbsp;OptiSnap® toolkits. There are no plans to stop repair support for any&nbsp;OptiSnap® toolkits.","question":"Will there still be repair support for my existing OptiSnap® toolkits?"},{"answer":"<p>Customer feedback highlighted desired improvements within the fiber termination process. Therefore, we have enhanced the customer experience and reduced the amount of time to terminate an OptiSnap® connector by 25 percent. The new tool also provides operational feedback and guidance. This helps lower labor costs and decrease mistakes, increasing customer profits and time to do other jobs.</p><p>&nbsp;</p>","question":"Why are we making the change?"},{"answer":"<p>There are 45 percent fewer termination steps (from 18 steps to10). This reduces the time to install an OptiSnap® connector by 25 percent with the new tool. Integrated intelligence provides step-by-step guidance throughout the termination process, as well as corrective guidance in the event that a process error occurs.</p><p>&nbsp;</p><p>Termination guidance is provided by an integrated LCD panel that features Corning® Gorilla® Glass.</p><p>&nbsp;</p><p>The toolkit also includes a 7-in LCD panel with pre-loaded, step-by-step videos to guide the user through the fiber preparation and termination process.</p><p>&nbsp;</p><p>This generation of the&nbsp;OptiSnap® tool is single-mode only. It is intended for installing LC-APC and SC-APC only. The OptiSnap®&nbsp;high-performance toolkit 2 is not ST compatible.</p><p>&nbsp;</p>","question":"What’s different?"},{"answer":"<p>TKT-OPTISNAP-CF2 (Kit)</p><p>&nbsp;</p><p>TL-OSE2 (Installation Tool <b>Only</b>)</p>","question":"What are the part numbers for the new OptiSnap® high-performance toolkit 2?"},{"answer":"No. At this time, there are no plans to obsolete the current&nbsp;OptiSnap® toolkit (TKT-OPTISNAP-CF).","question":"Are we obsoleting the current OptiSnap® high-performance toolkit?"},{"answer":"Kits are available for shipment today.","question":"When will the new OptiSnap® high-performance toolkit 2 be available?"},{"answer":"There is approximately $450 difference in price between the two kits","question":"What is the price difference between the OptiSnap® high-performance toolkit and the OptiSnap® high-performance toolkit 2?"},{"answer":"The&nbsp;OptiSnap® High Performance Toolkit 2 is available to ship now.","question":"When will we start shipping?"},{"answer":"We offer support through the <a adhocenable=\"false\" href=\"/content/microsites/coc/optical-communications/worldwide/en/home/products/optisnap-connectors-resource-center.html\">OptiSnap® Resource Center</a>, Pioneer training support, and a technical support line as needed.","question":"What support resources are available?"},{"answer":"Ask your local Sales Engineer for promotions surrounding this launch.","question":"Are there any promotions?"},{"answer":"The warranty on this kit is 15 months from the manufactured date. The manufactured date is located inside the battery compartment.","question":"What is the warranty on the new kit?"},{"answer":"No","question":"Is there an exchange program available?"},{"answer":"Customers should visit the <a adhocenable=\"false\" href=\"/content/microsites/coc/optical-communications/worldwide/en/home/products/optisnap-connectors-resource-center/OptiSnap-tool-kit-registration.html\">OptiSnap® Registration Page</a> to register your Corning toolkit. URL information is also available on registration card in the kit.","question":"How do you register the new tool kit?"},{"answer":"Yes, the gift for the new TKT-OPTISNAP-CF2 is a rechargeable AA battery pack that lasts twice as long as conventional batteries and ships directly to customers after the tool kit registration process is complete.","question":"Will we offer a gift for registering the new OptiSnap® high-performance toolkit 2?"},{"answer":"Yes, the current 2.5 mm port cleaner is still available for the TKT-OPTISNAP-CF.","question":"Will Corning still offer a gift for registering the older style OptiSnap® tools and OptiSnap® toolkits?"},{"answer":"Commercial launch is June 2018. The launch will coincide with the 2018 Fiber Connect tradeshow in Nashville, TN.","question":"When is the commercial launch?"},{"answer":"Yes, the reorder guide is available as the last video on the LCD video panel, or it is available as a PDF as CRR-578-AEN","question":"Is there an OptiSnap® high-performance toolkit 2 component reorder guide available?"},{"answer":"No, there are no changes to the connector. The focus has been on toolkit enhancements.","question":"Has the OptiSnap® connector changed?"},{"answer":"The OptiSnap® High Performance toolkit 2 is available now at a distributor near you.","question":"What is the lead time?"}]}]