Customer Service | Optical Cables by Corning

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Customer Service

Customer Service

Frequently Asked Questions

Returns & Warranty

INTENDED USE
This product is intended to be used to connect a computer/host to a peripheral/device.The product is not designed or intended for use in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, weapons systems or other systems in which the failure of the product could lead directly to death, personal injury or severe physical or environmental damage. Purchaser agrees that it will not use the product, or any part thereof, in connection with such systems.

Be sure to install the product in the place where proper temperature and humidity exist, otherwise parts of this product may be damaged.

Temperature and humidity ranges:

  • Operating Temperature 0° to +45°C (+32° to +113°F)
  • Storage/Shipping Temperature -20° to +85°C (-4° to +185°F)
  • Relative Humidity (non-condensation) 5 to 85 percent RH


EXCLUSIONS AND LIMITATIONS
Subject to any statutory rights of the consumer under applicable law, to obtain warranty service, you must return the product to an authorized Corning retailer accompanied by your receipt or proof of purchase. If you purchase the product from an unauthorized dealer your Corning Limited Warranty will not be valid.

LIMITED WARRANTY 
Corning Optica Communications (“Corning”) warrants this product against defects in materials and workmanship under normal use and service, for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, Corning at its option and to the extent permitted by law will either (1) repair the product defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. For purposes of this Limited Warranty, “refurbished” means a product or part that has been returned to its original specifications. IN THE EVENT OF A DEFECT, THIS IS YOUR EXCLUSIVE REMEDY.  


OBTAINING WARRANTY SERVICE  

Subject to any statutory rights of the consumer under applicable law, to obtain warranty service, you must return the product to an authorized Corning retailer accompanied by your receipt or proof of purchase. If you purchase the product from an unauthorized dealer, or if the original factory serial number has been removed, defaced or altered, your Corning Limited Warranty will not be valid.
Download the Full Warranty

Contact Us

Do you have additional questions? We are here to help. If you would like to stay up to date on all of our products, become a reseller, or just have additional questions about our product, please complete the form below. One of our representatives will be in touch with you concerning your request.

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