[{"resourcePath":"/worldwide/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Online Ordering","faqList":[{"question":"I do not have an account with Corning; can I still order online? ","answer":"<p>In the United States, you can place an order as a Guest User and pay by credit card (at regular list prices) without having to register for an account.</p><p>While we can create full service direct business accounts for customers that meet certain criteria, the fastest way to get your Corning products is through one of our distribution partners. You can find the list of our distributors <a href=\"/content/corning/worldwide/en/products/life-sciences/config/Distributors.html\" adhocenable=\"false\">here</a>.</p><p>If you are tax exempt and wish to order direct from Corning, please log in or contact your local sales representative to begin new account set-up. If you are unsure of who your rep is, contact <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a>.</p>"},{"question":"How do I know what vendor entity to reference on my purchase order?","answer":"<p>The vendor information on your purchase order must match the vendor for the items being purchased. </p><ul><li><p>For Biologics and Coated Vessels, please reference “Discovery Labware”</p></li><li><p>For Media and Sera, please reference “Mediatech”</p></li><li><p>For Glass, Plastics and Equipment, please reference “Corning Incorporated” </p></li></ul>"},{"question":"How can I assure I am set-up as a tax exempt account? ","answer":"<p>Tax exempt is only available for full service accounts. Not guest checkout.</p><p>After logging in, click on the Welcome [Name] link to navigate to the My Account page. If you are set up as tax exempt, your Certificate Number will be displayed at the bottom of your Personal Information.</p>"},{"question":"Does Corning store my credit card number? ","answer":"No. When you submit your order, Corning verifies the credit card number and requests payment for only the amount of your order plus applicable taxes and shipping and handling fees. You need to enter your credit card information each time you place an order."},{"question":"I have special requirements; can I request these online? ","answer":"At this time, all orders with special requirements such as bar code items, lot-specific orders, standing orders, and custom products must go through Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> at 800.492.1110, Option 2. "},{"question":"If I order online, will I still receive my contract pricing?","answer":"<p>To receive your contract pricing, you must create a full service account by contacting your local sales representative to begin new account set-up. If you are unsure of who your rep is, contact <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a>. Once this account is created, you will automatically see your contract/account specific pricing when you log in to the system. </p><p>Assure your tax exempt status is confirmed on the My Account page with your certificate number displayed at the bottom of your Personal Information.</p>"},{"question":"How do I get discounted pricing for products that I purchase frequently?","answer":"Contact Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> at 800.492.1110, Option 2. They will have your local Corning account representative contact you to discuss pricing."},{"question":"Is there any item that I cannot purchase online? ","answer":"Yes. While the vast majority of Corning products are available for purchase through the <a href=\"/content/corning/worldwide/en/products/life-sciences/product-catalog.html\">www.corning.com/lifesciences</a> website, several products are not. These products cannot be purchased online because they are either special order, made-to-order, OEM or other specialty products. "},{"question":"How much will I be billed for shipping? ","answer":"<p>Shipping charges will vary depending on shipping methods of products and destination. Current charges will be applied at time of shipment.</p><p>For online ordering, all shipping and handling fees applied at checkout are only an estimate and may not be reflected in your initial order confirmation. Actual fees are applied at time of shipment.</p>"},{"question":"How much will I be billed for tax? ","answer":"Depending on your company’s tax status and system, you will be billed accordingly. Be sure to identify yourself as tax-exempt when you register and send your certificate to <a href=\"mailto:clsnewacct@corning.com\">clsnewacct@corning.com</a>."},{"question":"How are my items shipped? ","answer":"Your order will be shipped via UPS unless otherwise specified by your account."},{"question":"Can I save my order for a later date? ","answer":"<p>Registered Users can save their cart and place an order at a later date. If your saved cart contains products that you frequently order, we recommend that you keep a copy of the cart on your saved list. You may submit it as often as you like to reorder those products. Prices are subject to change.</p><p><b>How To Quick Order or Upload Cart</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607959112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;nbsp;</iframe></div></div><p><b>How To Fix Order Upload Errors</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608838112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&nbsp;</iframe></div></div><p>NOTE: This service is not available to Guest Users.</p>"},{"question":"The product I ordered is \"currently unavailable\". What does this mean and what do I do? ","answer":"<p>Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued.</p><p>To find out when the product will be available you can click on the “Check Availability” link next to Stock Status on the product page or Quick Order page. If your product need is urgent, contact <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> and they will work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per pack or case.</p>"},{"question":"The product I want is discontinued. What do I do? ","answer":"<p>When a product has been discontinued, if Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested. </p><p>You can also contact Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> at 800.492.1110, Option 2 for more information about discontinued products. </p>"},{"question":"What if I have a question about my order? ","answer":"<p>For questions about your online order, please check your Order History under your account profile. </p><p>For other inquiries, contact Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> at 800.492.1110, Option 2. Have your order number ready and our Customer Service representative will assist you. You may also send an email to <a href=\"mailto:clscustserv@corning.com\">clscustserv@corning.com</a> and you will receive a response within two (2) business hours (8:30 a.m. - 5:00 p.m. ET).</p>"},{"question":"How do I check my order history? ","answer":"<p>Orders placed online and via Customer Service can be found on the Corning Life Sciences website. To access your order history, log in and click on the Welcome message at the top of the page to go to your account profile. Then click on the Order History tab.</p><p><b>How To Track My Order</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607862112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"> </iframe></div></div>"},{"question":"How do I know that my order has been processed? ","answer":"<p>For Registered Users, there are two ways to know your order has been processed:</p><p>If you have selected the Notify option in your Account Profile communications preferences, you will receive an email notification when your order is placed, when it is in fulfillment, and when it ships.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"> <div style=\"padding-top: 56.25%;\"> <iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allowfullscreen=\"\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"></iframe> </div></div><p>After logging in, you can also visit the Order History page to see the current status of your order and more detailed information.</p><p><b>How To Track My Order</b></p><div style=\"position: relative; display: block; max-width: 960px;\"> <div style=\"padding-top: 56.25%;\"> <iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607862112\" allowfullscreen=\"\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"></iframe> </div></div>"},{"question":"How do I check on the status of my order? ","answer":"<p>If you ordered product via the Corning website or via Customer Service, you can view your order status via the secure online ordering system.</p><p>Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status.</p>"},{"question":"Why hasn’t my in-stock product shipped yet?","answer":"<p>If we have inventory available for your order or it is scheduled to be produced within a 90-day period, your order confirmation will indicate an estimated ship date.</p><p>Estimated ship date updates as well as updates on longer lead times outside of the 90-day window will also be provided regularly to our channel partners (i.e., distributors), who manage communications with many of our end user customers. When an estimated ship date becomes available, the open order report we regularly send out to channel partners will reflect the new estimated ship date. If dealers/distributors do not get the open order report now and would like to get it, they can contact Corning Customer Service in their region.</p><p>We’re currently shipping more product than ever before—but demand continues to grow. We are doing all we can to get as much product out the door and into customers’ hands as soon as possible, including investing heavily in new capacity and running our manufacturing operations 24/7 in several plants.</p>"},{"question":"I can't find one of my orders, what should I do? ","answer":"Contact Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a>. They may need to add your email address to the order for it to be displayed on the website. Any order without an email address will not be shown on the website."},{"question":"Why are only some products in my order history available for reorder? ","answer":"Not all Corning products currently reside in our web catalog. For products that are not included, you will need to contact Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> to reorder."},{"question":"My organization currently orders via EDI. Will I be able to place orders through the website? ","answer":"Not at this time. Continue to use your organization’s preferred ordering methods."},{"question":"Will you notify me of backorders and changes in order status? ","answer":"<p>If you are a Registered User, you can select an option in your Account Preferences to be notified by email if the expected ship date changes by more than two days. </p><p>Guest Users will automatically be notified when their expected ship date changes by more than two days.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"> <div style=\"padding-top: 56.25%;\"> <iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allowfullscreen=\"\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"></iframe> </div></div>"}]},{"resourcePath":"/worldwide/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Account Support","faqList":[{"question":"I didn’t receive an email to activate my account. ","answer":"Check to see if the email is in your spam/junk folder due to email filter settings. If you have looked there and did not receive it, then please contact Corning New Accounts via <a href=\"mailto:clsnewacct@corning.com\">clsnewacct@corning.com</a>."},{"question":"Is there a time limit on how long the activation link is valid for? ","answer":"Yes, 30 days. If you do not activate the account within that time and you receive an invalid link error, please contact Corning New Accounts via <a href=\"mailto:clsnewacct@corning.com\">clsnewacct@corning.com</a>."},{"question":"I forgot my password, what do I do? ","answer":"<p><b>How To Reset My Password</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608553112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"> </iframe></div></div><p>To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.</p><p>You can change your password at any time by going to your <a href=\"https://ecatalog.corning.com/life-sciences/b2b/US/en/login?clear=true\">Account Profile</a> and typing in your old password, your new password, and confirmation, then click on “update your account information”.</p>"},{"question":"Will my information be secure?","answer":"<p>Yes. Corning is concerned about the <a href=\"https://www.corning.com/worldwide/en/privacy-policy.html\" adhocenable=\"false\">safety and security of our customer’s transactions</a>. We have put a number of technological protections in place to ensure the transaction process is safe and your information is secure.</p><p>Corning does not sell or redistribute its customer list and only shares information with other parties as part of its normal order fulfillment and account maintenance activities.</p>"},{"question":"How do I set up another ship to or bill to location for my account? ","answer":"Any changes to your bill-to location must be made through Corning <a href=\"/content/corning/worldwide/en/products/life-sciences/support-main/customer-service.html\">Customer Service</a> at 800.492.1110, Option 2. You may add additional ship-to locations in your account profile or at checkout as needed."},{"question":"How can I update my account profile? ","answer":"After you log in, click on the “Welcome [your name]” link at the top of the page; it will take you to your profile. It is important to keep your account profile up to date as this will simplify the ordering process and ensure you receive email notifications for order confirmations and shipments."},{"question":"Can I turn off automatic email notifications from Corning? ","answer":"<p>Navigate to the Notification Preferences tab under your Account Profile and turn off the notifications you no longer wish to receive.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\"> </iframe></div></div>"},{"question":"Will I be able to view all the orders for my organization – even orders I did not place? ","answer":"We can assign you the role of Account Administrator, which allows you to view all online orders across your organization. As an Admin, you can also give others in your organization access to view online orders."}]},{"resourcePath":"/worldwide/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Online Specials & Promotions ","faqList":[{"question":"Can I get the online special pricing if I don't have an account? ","answer":"Yes, Online Specials are available for online purchase only by anyone with a valid credit card or via Purchase Order if you have a direct account with Corning."},{"question":"Are the online discounts available if I purchase via EDI? ","answer":"No. These discounts apply to online purchases only and are not available through other purchase methods including phone, email, or EDI."},{"question":"Is there a limit on the duration of the online special offers? ","answer":"Monthly Promotions are available for a limited time only. Other Online Specials are available on an ongoing basis based on availability. "},{"question":"Can I combine \"Buy-Get\" promotion from Corning with the special discount price offered on the Corning website? ","answer":"Online Specials cannot be combined with any other promotional offers and are subject to the terms and conditions."},{"question":"What's the return policy for products purchased from online specials? ","answer":"All sales are final for the Special Offers. No returns will be accepted. For Monthly Promotions, see our <a href=\"https://www.corning.com/worldwide/en/products/life-sciences/support-main/return-repair-policies.html\">Return Policy</a> for details."}]}]