Corning Life Sciences Help and Support Center: Customer, Product, and Order Support

Frequently Asked Questions

• How do I place an order?

  To order by purchase order or online you will need to register for a Corning account. Please contact our Customer Service team or Register online to start the process.

  If you wish to purchase your product through your preferred distributor, you can find the list of our distributors here.

• Where is my order?

  For questions about your order, for immediate assistance, contact Customer Service at the country specific toll free number or at +31 (0) 20 659 60 51.

  Have your order number ready and the Customer Service representative will assist you. You may also send an email to CSEurope@corning.com and should have a response within two (2) business hours (8:30 am -5:00 pm ET).

  Track Your Order Online

  If you ordered product over the Corning website, you can either view order status via the secure online ordering system with login into your Account or contact Corning Customer Service at +31 (0) 20 659 60 51.

• How do I login to my online account?

  Visit our sign-in/register page. 

  To access order status information or to order online, you will need to create a password and a "one-time" authentication code.

  After entering your username and password, you may receive the code via email, SMS, or Google Authenticator.

• The product I ordered is "currently unavailable" or discontinued. What does this mean and what do I do?

  Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued. When a product has been discontinued, as long as Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested.

  To find out when the product you ordered will be back in stock and shipped to you, contact Corning Customer Service at the country specific toll free number or at +31 (0) 20 659 60 51. If your product need is urgent, Customer Service can also work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per case.

• I forgot my password, what do I do?

  To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.

  You can change your password at any time by going to your Account Profile and typing in your old password, your new password, and confirmation, then click on “update your account information”.

• Are there any special events?

  If you want to learn more about best practices, tips and proven techniques to help advance your research, please follow our Webinars and our current Calendar for any new events.

• Where can I find information about new releases?

  If you want to learn more about announcements, please click here.