Easily access ordering information, customer support resources, product support information, and product documentation.
Product Support and Documentation
Quality and Regulatory
Frequently Asked Questions
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Where is my order?
For questions about your order, for immediate assistance, contact Customer Service at the country specific toll free number or at +31 (0) 20 659 60 51.
Have your order number ready and the Customer Service representative will assist you. You may also send an email to CSEurope@corning.com and should have a response within two (2) business hours (8:30 am -5:00 pm ET).
Track Your Order Online
If you ordered product over the Corning website, you can either view order status via the secure online ordering system with login into your Account or contact Corning Customer Service at +31 (0) 20 659 60 51.
- Where can I see current promotions and special pricing offers?
- Are there any special events?
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Where can I find information about new releases?
If you want to learn more about announcements, please click here.
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How do I know what vendor entity to reference on my purchase order?
The vendor information on your purchase order must match the vendor for the items being purchased.
For Biologics and Coated Vessels, please reference “Discovery Labware”
For Media and Sera, please reference “Mediatech”
For Glass, Plastics and Equipment, please reference “Corning Incorporated”
- Where can I find product drawings?
- How do I know if products are compatible?
Still need help? Contact Customer Care:
Our dedicated Customer Service representatives are available to answer your inquiries regarding product availability or existing order status.
Call us at the country specific toll-free number or at +31 (0) 20 659 60 51 or by email. Complete list of numbers is available here.
Hours of Operation: Monday to Friday,
9:00 a.m. to 17:00 p.m. (Central European Time)
Contact Information for European Countries
Phone | Toll free number | |
Germany | +31 (0)20 655 7956 | 0800 101 1153 |
Switzerland - German speaking | +31 (0)20 655 7956 | |
Austria | +31 (0)20 655 7956 | |
Sweden, Denmark, Norway, Finland, Iceland | +31 (0)20 655 7930 | |
United Kingdom | +31 (0)20 655 7930 | 0800 376 8660 |
France | +31 (0)20 655 7922 | 0800 916 882 |
Switzerland - French speaking | +31 (0)20 655 7922 | |
Luxembourg | +31 (0)20 655 7928 | |
Spain | +31 (0)20 667 5591 | 0900 993 195 |
Portugal, Italy | +31 (0)20 667 5591 | |
Belgium, Netherlands | +31 (0)20 655 7928 | |
| All other countries | +31 (0)20 659 6051 |
