"I don't have a typical day."
According to Sascha, there is no typical day for him. He's involved on a daily, weekly and monthly basis in various activities that keep him connected with Corning and the company's products, as well as with the needs of customers, and emerging developments in the life sciences field.
These include company training and seminars on new products and developments, continuing education in life sciences fields, and internal training on business matters. Corning's Field Application Scientists are involved in presentations internally and at conferences, speaking about science developments and promoting new products to internal and external audiences.
"A lot of times, I work closely together with account managers to deliver presentations about specific products to individual clients," says Sascha. "Delivering a very in-depth scientific seminar might be a good opportunity, or the next one could be a product demonstration."
There are also opportunities to deliver troubleshooting on-site, and remotely. Here, Sascha can travel with the account manager to show how a product is the solution for a project, troubleshoot cell production issues, identify or support opportunities for scaling up production, and address additional equipment needs.
"We can help the customer answer questions and guide them toward the right protocols in our field," explains Sascha. "With cells and biology, there are a lot of unknowns. Some are very specific and not as straightforward as it would seem at the beginning." He adds that support and troubleshooting continue if a customer decides to go ahead with one of the Corning products.
According to Chris, Corning has multiple resources available online for customers, but through him, they can access more specific information from the scientific support group as well. He can bring in Sascha and the Field Application Scientist team to make sure any issues are resolved.