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Frequently Asked Questions
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How do I place an order?
Order through Corning Life Sciences Customer Service via email at
CALA North: lacustserv@corning.com
CALA South: clscsbr@corning.comGet your Corning products is through one of our distribution partners. You can find the list of our distributors here.
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Where is my order?
Orders placed online and via Customer Service can be found on the Corning Life Sciences website. For questions about your online order, please check your Order History under your account profile.
For other inquiries, contact Corning Customer Service:
Phone: (52-81)8158-8400 Ext. 422/423
Fax: (52-81)8313-8589
Email: GrupoLA@corning.com
Hours of Operation: Monday to Friday
CALA North: 07:00 to 17:00 (UTC-6 Mexico City time)
CALA South: 08:30 to 17:30 (UTC-3 Brazilian time) -
The product I ordered is "currently unavailable" or discontinued. What does this mean and what do I do?
Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued.
When a product has been discontinued, if Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested.
To find out when the product will be available you can click on the “Check Availability” link next to Stock Status on the product page or Quick Order page. If your product need is urgent, contact Customer Service and they will work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per pack or case.
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I forgot my password, what do I do?
To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.
You can change your password at any time by going to your Account Profile and typing in your old password, your new password, and confirmation, then click on “update your account information”.
Ordering Direct from Corning Life Sciences Customer Support
Order through Corning Life Sciences Customer Service via email at
CALA North: lacustserv@corning.com
CALA South: clscsbr@corning.com
Hours of Operation: Monday to Friday
CALA North: 07:00 to 17:00 (UTC-6 Mexico City time)
CALA South: 08:30 to 17:30 (UTC-3 Brazilian time)
For each purchase order, please provide the Corning catalog number, product description, and desired quantity. Make sure to include your billing and shipping address and your Corning account number.
The vendor information on your purchase order must match the vendor for the items being purchased.
For Biologics and Coated Vessels, please reference “Discovery Labware”
For Media and Serum, please reference “Mediatech”
For Glass, Plastics and Equipment, please reference “Corning Incorporated”
Still need help? Contact Customer Care:
Corning Brazil: CLSCSBR@corning.com
Corning Mexicana and US: LACUSTSERV@corning.com
