Online Ordering FAQS

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Frequently Asked Questions: Online Ordering

Frequently Asked Questions: Online Ordering

Frequently Asked Questions: Online Ordering

How To Buy
[{"faqCategory":"Online Ordering","faqList":[{"question":"I do not have an account with Corning; can I still order online? ","answer":"You can immediately place an order as a guest and pay by credit card if you do not have account specific pricing. You will need to create a <a title=\"full service account\" href=\"\" adhocenable=\"false\">full service account</a>&nbsp;to pay by purchase order or receive account specific pricing."},{"question":"I have special requirements; can I request these online? ","answer":"At this time, all orders with special requirements must go through Corning’s Customer Service department at (800) 492-1110. Special requirements include: bar code items, lot specific orders, standing orders and custom products."},{"question":"Do I have to register to place an order with Corning? ","answer":"You no longer need to create an account profile to order from Corning online. You can immediately place an order as a Guest User and pay by credit card if you do not have account specific pricing. You will need to create a <a adhocenable=\"false\" href=\"\">full service</a> account to pay by purchase order or receive account specific pricing."},{"question":"What if I have a question about my order? ","answer":"For questions about your order, for immediate assistance, call Customer Service at (800) 492-1110. Have your order number ready and the Customer Service representative will assist you. You may also send an email to and should have a response within two (2) business hours (8:30 am -5:00 pm EST)."},{"question":"I forgot my password, what do I do?","answer":"<a title=\"Enter your email address on this page\" href=\"\">Enter your email address on this page</a>&nbsp;and your password will be sent to you."},{"question":"How do I change my password? ","answer":"You can change your password at any time by going to your&nbsp;<a title=\"Account Profile\" href=\";Timeout=true\">Account Profile</a>&nbsp;and typing in your old password, your new password and confirmation, then clicking on “update your account information”."},{"question":"Will my information be secure? ","answer":"Corning is concerned about the&nbsp;<a title=\"safety and security of our customer’s transactions\" href=\"\">safety and security of our customer’s transactions</a>. We have put a number of technological protections in place to ensure that the transaction process is safe and that your information is secure."},{"question":"Can I save my order for a later date?","answer":"<p>Registered Users may save their cart and place an order at a later date. If your saved cart contains products that you frequently order, you may submit it as often as you like to reorder those products. Prices are subject to change. </p><p><b>NOTE:</b> This service is not available to Guest Users.</p>"},{"question":"If I order online, will I still receive my contract pricing?","answer":"In order to receive your contract pricing, you must create a&nbsp;<a title=\"full service account\" href=\"\">full service account</a>. Once this account is created, you will automatically see your contract/account specific pricing whenever you log in to the system."},{"question":"Is there any item that I cannot purchase online?","answer":"Yes. While the vast majority of Corning products are available for purchase through the website, several are not. These products cannot be purchased online because they are either special order, made-to-order, OEM or other specialty products. This includes: CellCube, ProntoPlus! Systems, microplates with barcode, and OEM glass tubing."},{"question":"How much will I be billed for shipping?","answer":"<p>Shipping costs are determined by the size, weight, and destination of your order. Normal delivery is via standard UPS ground transportation from the Corning warehouse located in Pittston, PA.</p><p>For Discovery Labware products shipped from our Woburn, MA or Bedford, MA warehouses, a flat freight charge is applied per order.</p><p>For products requiring refrigerated shipping, ice charges vary per product. Ice charges will be applied per shipment at the time of shipping.</p>"},{"question":"How much will I be billed for tax? ","answer":"Many of Corning’s customers are tax exempt and therefore, do not pay sales tax. However, some customers are subject to taxation. As such, you will be taxed at the applicable rates for your state. For example, business entities located in Massachusetts are subject to a tax rate of 6.25%."},{"question":"How are my items shipped? ","answer":"Corning’s normal carrier is UPS. Therefore, your order will be shipped via UPS unless otherwise specified by your account."},{"question":"Do you share my information with anyone? ","answer":"Corning adheres to a&nbsp;<a title=\"strict privacy policy\" href=\"\">strict privacy policy</a>. Corning does not sell or redistribute its customer list and only shares information with other parties as part of its normal order fulfillment and account maintenance activities."},{"question":"How do I set up another ship to or bill to location for my account? ","answer":"Any changes to your bill to location must be made through Corning’s customer service at 1-800-492-1110. You may&nbsp;<a title=\"add additional ship to locations\" href=\";Timeout=true\">add additional ship to locations</a>&nbsp;in your account profile."},{"question":"Can I have my online order expedited? ","answer":"Yes. You must contact Customer Service at (800) 492-1110 immediately after placing your order in order to expedite it. In the future, you will be able to have more shipping options available online including overnight delivery."},{"question":"The product I ordered is \"currently unavailable\". What does this mean and what do I do? ","answer":"Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued. To find out when the product you ordered will be back in stock and shipped to you, contact Corning Customer Service at (800) 492-1110. If your product need is urgent, Customer Service can also work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per case."},{"question":"The product I want is discontinued. What do I do? ","answer":"When a product has been discontinued, as long as Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested."},{"question":"Will you notify me of backorders and changes in order status? ","answer":"If you are a Registered User, you can select an option in your Account Preferences that will notify you by email if the expected ship date changes by more than two days. Guest Users will automatically be notified when their expected ship date changes by more than two days."},{"question":"How do I check my order history? ","answer":"You order history is kept in the Corning Life Science online system for four months. All information older than that is only available through contacting our customer service department at (800) 492-1110. To access your order history, click on Order Status, this link is at the top of the page once you have logged in to the web site. <b>NOTE:</b> This service is not available to Guest Users."},{"question":"Does Corning store my credit card number? ","answer":"No. When you submit your order, Corning verifies the credit card number and requests payment for only the amount of your order. You need to enter your credit card information each time you place an order."},{"question":"How do I get discounted pricing for products that I purchase frequently?","answer":"Contact Corning Customer Service at (800) 492-1110. They will have your local Corning account representative contact you to discuss pricing."},{"question":"How can I update my account profile? ","answer":"The&nbsp;<a title=\"Account Profile\" href=\";Timeout=true\">Account Profile</a>&nbsp;link is located in the left navigation bar of the Corning Life Science web page. This link is only available after you have logged in to the web site. It is important to keep your account profile up-to-date as this will insure you receive email notifications for order confirmations, order shipments, and simplifies the ordering process as you can save more than one shipping address."},{"question":"How do I know that my order has been processed? ","answer":"<p>If you are a Registered User, there are two ways to know your order has been processed: </p><ul><li>You will receive an email notification when your order ships if you have selected the notify option in the <a title=\"Account Profile\" href=\";Timeout=true\">Account Profile</a>&nbsp;communications preferences.&nbsp;</li><li>You can visit the <a title=\"Order Status\" href=\";Timeout=true\">Order Status</a>&nbsp;page after logging in to see the current status of your order and more detailed information.</li></ul><p>Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status.</p>"},{"question":"How do I check on the status of my order? ","answer":"If you ordered product over the Corning website, you can either view order status via the secure online ordering system or contact Corning Customer Service at (800) 492-1110. If you ordered product by calling or faxing Corning, you need to call Corning Customer Service. Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status."}],"resourcePath":"/au/en/products/life-sciences/how-to-buy.html"}]