Once seen as an added customer benefit, reliable connectivity without restriction – all the time, at full speed, on any device, from anywhere – has become the expectation in our connected world. In many areas, including healthcare and higher education, customer experience and customer satisfaction have become a primary business objective. This expectation is why business professionals now consider their telecommunications infrastructure a “fourth utility” that is just as crucial to their employees and clients as electricity, water, and HVAC.
The mindset of telecommunications infrastructure as a utility marks a definitive change in the way business owners and developers have traditionally approached their networks. Over the years, the need for additional bandwidth has been addressed reactively, as technology and associated demands evolve. This often has been accomplished by the creation of multiple parallel networks, and these copper-based networks can require more duct and closet space than a building can support. Not to mention how disruptive it is to customers – and owners! – to perpetually catch up to greater bandwidth demand by reactively adding new cables and equipment.
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