Online Ordering FAQS

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Frequently Asked Questions: Online Ordering

Frequently Asked Questions: Online Ordering

Frequently Asked Questions: Online Ordering

How To Buy
[{"faqCategory":"Online Ordering","faqList":[{"answer":"Yes. You can place an order as a Guest User and pay by credit card (at regular list prices).&nbsp;To pay by purchase order or receive account specific pricing, you will need to create a&nbsp;<a title=\"full service account\" href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\" adhocenable=\"false\">full service account</a>.","question":"I do not have an account with Corning, can I still order online? "},{"answer":"At this time, all orders with special requirements must go through Corning Customer Service&nbsp;at +31 (0) 20 659 60 51.&nbsp;Special requirements include: bar code items, lot-specific orders, standing orders, and custom products.","question":"I have special requirements, can I request these online?"},{"answer":"No.&nbsp;You do not need to create an account profile to order from Corning online. You can place an order as a Guest User and pay by credit card (at regular list prices).&nbsp;To pay by purchase order or receive account specific pricing you will need to create a create a <a adhocenable=\"false\" href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">full service account</a>.","question":"Do I have to register to place an order with Corning? "},{"answer":"For questions about your order, call Corning Customer Service at +31 (0) 20 659 60 51. Have your order number ready and our Customer Service representative will assist you. You may also send an email to <a adhocenable=\"false\" href=\"CSEurope@corning.com\">CSEurope@corning.com</a> and will receive a response within two (2) business hours (8:30 a.m. -5:00 p.m. ET).","question":"What if I have a question about my order?"},{"answer":"To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.","question":"What do I do if I forgot my password?"},{"answer":"You can change your password at any time by going to your <a adhocenable=\"false\" href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">Account Profile</a> and typing in your old password, your new password, and confirmation, then click on “update your account information”.","question":"How do I change my password? "},{"answer":"Yes. Corning is concerned about the <a adhocenable=\"false\" href=\"https://www.corning.com/emea/en/privacy-policy.html\">safety and security of our customer’s transactions</a>. We have put a number of technological protections in place to ensure the transaction process is safe and your information is secure.","question":"Will my information be secure? "},{"answer":"<p>Registered Users can save their cart and place an order at a later date. If your saved cart contains products that you frequently order, you may submit it as often as you like to reorder those products. Prices are subject to change.</p><p><b>NOTE:</b> This service is not available to Guest Users.</p>","question":"Can I save my order for a later date?"},{"answer":"In order to receive your contract pricing, you must create a&nbsp;<a title=\"full service account\" href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\" adhocenable=\"false\">full service account</a>. Once this account is created, you will automatically see your contract/account specific pricing when you log in to the system.","question":"If I order online, will I still receive my contract pricing?"},{"answer":"Yes. While the vast majority of Corning products are available for purchase through the <a adhocenable=\"false\" href=\"http://www.corning.com/lifesciences\">www.corning.com/lifesciences</a> website, several products are not. These products cannot be purchased online because they are either special order, made-to-order, OEM or other specialty products. These products include: Corning<sup>®</sup> CellCube<sup>®</sup> systems, bar coded microplates, and OEM glass tubing.","question":"Is there any item that I cannot purchase online?"},{"answer":"<p>For standard parcel shipment via UPS ground transportation from the Corning warehouse located in Pittston, PA a flat freight charge is applied. All expedited shipping is billed at a higher flat rate.</p><p>For Discovery Labware products shipped from our Woburn, MA or Bedford, MA warehouses, a flat freight charge is applied per order.</p><p>For Corning media, sera, and reagent products shipped from our Manassas, VA facility, a variable rate freight charge is applied per order.</p><p>For products requiring refrigerated shipping, ice charges vary per product and quantity and will be applied per shipment at the time of shipping.</p>","question":"What are the shipping costs?"},{"answer":"<p>Depending on your company’s tax status and your country's tax system, you will billed accordingly.</p><p>When you sign up for a full service account no VAT will be charged except for Domestic customers in the Netherlands.</p><p>Customers with Limited Use Accounts and Guest Users will be charged Dutch VAT for their online purchases.</p>","question":"How much will I be billed for tax? "},{"answer":"Your order will be shipped via UPS unless otherwise specified by your account.","question":"How are my items shipped? "},{"answer":"Corning adheres to a&nbsp;<a title=\"strict privacy policy\" href=\"https://www.corning.com/emea/en/privacy-policy.html\" adhocenable=\"false\">strict privacy policy</a>. Corning does not sell or redistribute its customer list and only shares information with other parties as part of its normal order fulfillment and account maintenance activities.","question":"Do you share my information with anyone? "},{"answer":"Any changes to your bill-to location must be made through Corning’s Customer Service at +31 (0) 20 659 60 51. You may add additional ship-to locations in your account profile.","question":"How do I set up another ship to or bill to location for my account?"},{"answer":"Yes. At check-out you can choose express shipping and enter instructions in the Delivery Note section.","question":"Can I have my online order expedited?"},{"answer":"<p>Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued . </p><p>To find out when the product will be available you can click on the “Check Availability” link next to Stock Status on the product page or Quick Order page. If your product need is urgent, contact Customer Service&nbsp; and they will work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per case.</p>","question":"The product I ordered is \"currently unavailable\". What does this mean and what do I do?"},{"answer":"<p>When a product has been discontinued, as long as Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested.</p><p>You can also contact Corning’s Customer Service at +31 (0) 20 659 60 51 for more information about discontinued products.</p>","question":"The product I want is discontinued. What do I do? "},{"answer":"If you are a Registered User, you can select an option in your Account Preferences to be notified by email if the expected ship date changes by more than two days. Guest Users will automatically be notified when their expected ship date changes by more than two days.","question":"Will you notify me of backorders and changes in order status? "},{"answer":"<p>Your order history is kept in the Corning Life Science online system. To access your order history, click on the Welcome message at the top of the page to go to your account profile. Then click on the Order History tab.&nbsp;</p><p><b>NOTE</b>: This service is not available to Guest Users.</p>","question":"How do I check my order history? "},{"answer":"No. When you submit your order, Corning verifies the credit card number and requests payment for only the amount of your order plus applicable taxes and shipping and handling fees. You need to enter your credit card information each time you place an order.","question":"Does Corning store my credit card number? "},{"answer":"Contact Corning Customer Service at +31 (0) 20 659 60 51. They will have your local Corning account representative contact you to discuss pricing.","question":"How do I get discounted pricing for products that I purchase frequently?"},{"answer":"After you log in, click on the “Welcome [your name]” link at the top of the page; it will take you to your profile. It is important to keep your account profile up-to-date as this will ensure you receive email notifications for order confirmations, order shipments, and simplifies the ordering process, and you can save more than one shipping address.","question":"How do I update my account profile? "},{"answer":"<p>If you are a Registered User, there are two ways to know your order has been processed:</p><ul><li>If you have selected the Notify option in your Account Profile communications preferences, you will receive an email notification when your order is placed, when it is in fulfillment, and when it ships.</li><li>After logging in, you can also visit the Order History page to see the current status of your order and more detailed information.</li></ul><p>Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status.</p>","question":"How do I know my order has been processed? "},{"answer":"<p>If you ordered product via the Corning website, you can view your order status via the secure online ordering system. If you ordered product by emailing or faxing Corning, you need to call Corning Customer Service at +31 (0) 20 659 60 51. </p><p>Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status.</p>","question":"How do I check the status of my order? "},{"answer":"<ul><li><b>Can I get the online special pricing if I don't have an account?</b></li></ul><p>Yes, Online Specials are&nbsp;available for online purchase only by anyone with a valid credit card or via Purchase Order if you have a direct account with Corning.</p><ul><li><b>Are the online discounts available if I purchase via EDI?</b></li></ul><p>No. These discounts apply to online purchases only and are not available through other purchase methods including phone, fax, email, or EDI.</p><ul><li><b>Is there a limit on the duration of the online special offers?</b></li></ul><p>Monthly Promotions are available for a limited time only. Other Online Specials are available on an ongoing basis based on availability.&nbsp;</p><ul><li><b>Can I combine &quot;Buy-Get&quot; promotion from Corning with the special discount price offered on the Corning website?</b></li></ul><p>Online Specials cannot be combined with any other promotional offers and is subject to the terms and conditions.</p><ul><li><b>What's the return policy for products purchased from online specials?</b></li></ul><p>All sales are final for the Special Offers. No returns will be accepted. For Monthly Promotions, see our&nbsp;<a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/return-repair-policies.html\" adhocenable=\"false\">Return Policy</a>&nbsp;for details.</p>","question":"Online Specials"}],"resourcePath":"/emea/en/products/life-sciences/how-to-buy.html"}]