FAQ Config Details
I didn’t receive an email to activate my online account.
Check to see if the email is in your spam/junk folder due to email filter settings. If you have looked there and did not receive it, then please contact Customer Service.
FAQ Config Details
Is there a time limit on how long the activation link is valid for?
Yes, 30 days. If you do not activate the account within that time and you receive an invalid link error, please contact Corning New Accounts via clsnewacct@corning.com.
FAQ Config Details
I forgot my password, what do I do?

How To Reset My Password

To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.

You can change your password at any time by going to your Account Profile and typing in your old password, your new password, and confirmation, then click on “update your account information”.

FAQ Config Details
Will my information be secure?

Yes. Corning is concerned about the safety and security of our customer’s transactions. We have put a number of technological protections in place to ensure the transaction process is safe and your information is secure.

Corning does not sell or redistribute its customer list and only shares information with other parties as part of its normal order fulfillment and account maintenance activities.

FAQ Config Details
How do I set up another ship to or bill to location for my account?
Any changes to your bill to location must be made through Corning’s Customer Service at +31 (0) 20 659 60 51. You may add additional ship to locations in your account profile.
FAQ Config Details
How can I update my account profile?
After you log in, click on the “Welcome [your name]” link at the top of the page; it will take you to your profile. It is important to keep your account profile up-to-date as this will ensure you receive email notifications for order confirmations, order shipments, and simplifies the ordering process, and you can save more than one shipping address.
FAQ Config Details
Can I turn off automatic email notifications from Corning?

Navigate to the Notification Preferences tab under your Account Profile and turn off the notifications you no longer wish to receive.

How To Turn On/Off Notifications

FAQ Config Details
Will I be able to view all the orders for my organization – even orders I did not place?
We can assign you the role of Account Administrator, which allows you to view all orders across your organization. As an Admin, you can also give others in your organization access to view orders.