In the United States, you can place an order as a Guest User and pay by credit card (at regular list prices) without having to register for an account.

While we can create full service direct business accounts for customers that meet certain criteria, the fastest way to get your Corning products is through one of our distribution partners. You can find the list of our distributors here.

If you are tax exempt and wish to order direct from Corning, please log in or contact your local sales representative to begin new account set-up. If you are unsure of who your rep is, contact Customer Service.

The vendor information on your purchase order must match the vendor for the items being purchased. 

• For Biologics and Coated Vessels, please reference “Discovery Labware”

• For Media and Sera, please reference “Mediatech”

• For Glass, Plastics and Equipment, please reference “Corning Incorporated” 

At this time, all orders with special requirements must go through Corning’s Customer Service department at +3120 659 6051. Special requirements include: bar code items, lot specific orders, standing orders and custom products.

No. When you submit your order, Corning verifies the credit card number and requests payment for only the amount of your order plus applicable taxes and shipping and handling fees. You need to enter your credit card information each time you place an order.

For questions about your order, for immediate assistance, contact Customer Service at the country specific toll free number or at +3120 659 6051. Have your order number ready and the Customer Service representative will assist you. You may also send an email to clswebserv@corning.com and should have a response within two (2) business hours (8:30 am -5:00 pm EST).

To receive your contract pricing, you must create a full service account by contacting your local sales representative to begin new account set-up. If you are unsure of who your rep is, contact Customer Service. Once this account is created, you will automatically see your contract/account specific pricing when you log in to the system. 

Assure your tax exempt status is confirmed on the My Account page with your certificate number displayed at the bottom of your Personal Information.

You can change your password at any time by going to your Account Profile and typing in your old password, your new password and confirmation, then clicking on “update your account information”.

Yes. While the vast majority of Corning products are available for purchase through the www.corning.com/lifesciences website, several products are not. These products cannot be purchased online because they are either special order, made-to-order, OEM or other specialty products. 

Shipping charges will vary depending on shipping methods of products and destination. Current charges will be applied at time of shipment.

For online ordering, all shipping and handling fees applied at checkout are only an estimate and may not be reflected in your initial order confirmation. Actual fees are applied at time of shipment.

Depending on your company’s tax status and  system, you will be billed accordingly. Be sure to identify yourself as tax-exempt when you register and send your certificate to clsnewacct@corning.com.

Your order will be shipped via UPS unless otherwise specified by your account.

Registered Users can save their cart and place an order at a later date. If your saved cart contains products that you frequently order, we recommend that you keep a copy of the cart on your saved list. You may submit it as often as you like to reorder those products. Prices are subject to change.

How To Quick Order or Upload Cart

When you sign up for a full service account no VAT will be charged except for Domestic customers in the Netherlands.

Customers with Limited Use Accounts and Guest Users will be charged Dutch VAT for their online purchases.

Corning Life Sciences regular parcel carrier is DPD. If the order volume is above a certain limit Corning may change this to a more convenient carrier for that particular shipment

For questions about your online order, please check your Order History under your account profile. 

For other inquiries, contact Corning Customer Service at 800.492.1110, Option 2. Have your order number ready and our Customer Service representative will assist you. You may also send an email to clscustserv@corning.com and you will receive a response within two (2) business hours (8:30 a.m. - 5:00 p.m. ET).

Any changes to your bill to location must be made through Corning’s customer service at +3120 659 6051. You may add additional ship to locations in your account profile.

Yes. You must contact Customer Service at +3120 659 6051 immediately after placing your order in order to expedite it. In the future, you will be able to have more shipping options available online including overnight delivery.

Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued. To find out when the product you ordered will be back in stock and shipped to you, contact Corning Customer Service at the country specific toll free number or at +3120 659 6051. If your product need is urgent, Customer Service can also work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per case.

If we have inventory available for your order or it is scheduled to be produced within a 90-day period, your order confirmation will indicate an estimated ship date.

Estimated ship date updates as well as updates on longer lead times outside of the 90-day window will also be provided regularly to our channel partners (i.e., distributors), who manage communications with many of our end user customers. When an estimated ship date becomes available, the open order report we regularly send out to channel partners will reflect the new estimated ship date. If dealers/distributors do not get the open order report now and would like to get it, they can contact Corning Customer Service in their region.

We’re currently shipping more product than ever before—but demand continues to grow. We are doing all we can to get as much product out the door and into customers’ hands as soon as possible, including investing heavily in new capacity and running our manufacturing operations 24/7 in several plants.

Contact Corning Customer Service. They may need to add your email address to the order for it to be displayed on the website. Any order without an email address will not be shown on the website.

Not all Corning products currently reside in our web catalog. For products that are not included, you will need to contact Corning Customer Service to reorder.

You order history is kept in the Corning Life Science online system for four months. All information older than that is only available through contacting our customer service department at +3120 659 6051. To access your order history, click on Order Status, this link is at the top of the page once you have logged in to the web site. NOTE: This service is not available to Guest Users.

If you are a Registered User, you can select an option in your Account Preferences to be notified by email if the expected ship date changes by more than two days. 

Guest Users will automatically be notified when their expected ship date changes by more than two days.

How To Turn On/Off Notifications

Contact Corning Customer Service at +3120 659 6051. They will have your local Corning account representative contact you to discuss pricing.

If you ordered product over the Corning website, you can either view order status via the secure online ordering system or contact Corning Customer Service at +3120 659 6051. If you ordered product by calling or faxing Corning, you need to call Corning Customer Service. Guest Users will receive an email confirmation upon submitting their order and another email when their order is shipped. A link in the email allows you to view your order status.