UniCam Frequently Asked Questions

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UniCam Frequently Asked Questions

UniCam Frequently Asked Questions

UniCam Frequently Asked Questions

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[{"resourcePath":"/emea/en/products/communication-networks/products/unicam-connectors-resource-center.html","faqList":[{"question":"Will there still be repair support for my existing UniCam™ toolkits?","answer":"Yes, there will still be repair support for existing UniCam™ toolkits. There are no plans to stop repair support for any UniCam™ toolkits."},{"question":"Why are we making the change?","answer":"VoC highlighted improvements that customers wanted within the fiber termination process. Therefore we have enhanced the customer experience and reduced the amount of time to terminate a UniCam® connector by 25 percent. The new tool also provides operational feedback and guidance, resulting in lower labor costs, fewer mistakes, increasing customer profits, and time to do other jobs."},{"question":"What’s different?","answer":"<p>There are 45 percent fewer termination steps, from 18 to10. This reduces the time to terminate a UniCam® connector by 25 percent with the new tool. Integrated intelligence provides step-by-step guidance throughout the termination process, as well as corrective guidance in the event that a process error occurs.</p><p><br>Termination guidance is provided by an integrated LCD panel that features Corning® Gorilla® Glass.</p><p><br>The toolkit also includes a 7-in LCD panel with preloaded, step-by-step videos to guide the user through the fiber preparation and termination process.</p>"},{"question":"What are the part numbers for the new UniCam™ high-performance toolkit 2?","answer":"<p>TKT-UNICAM-PFC2 (Kit)</p><p><br>TL-UCP2 (Installation Tool <b>Only</b>)</p>"},{"question":"Are we obsoleting the current UniCam™ high-performance toolkit?","answer":"Obsolescence of the current tool kit (TKT-UNICAM-PFC) will be considered in 2018. Regardless, all components within the current PFC toolkit will remain available (a la carte) for the foreseeable future."},{"question":"When will the new UniCam™ high-performance toolkit 2 be available?","answer":"Kits are available for shipment to customers now."},{"question":"What is the price difference between the UniCam™ high-performance toolkit and the UniCam™ high-performance toolkit 2?","answer":"There is approximately a $450 increase for distributors."},{"question":"When will we start shipping?","answer":"Available now."},{"question":"What support resources are available?","answer":"<p><a adhocenable=\"false\" href=\"https://www-auth-wcms.corning.com/worldwide/en/products/communication-networks/products/unicam-connectors-resource-center.html\" target=\"_blank\">UniCam Resource Center</a></p><p><br>Pioneer training support</p><p><br>Technical support line as needed</p>"},{"question":"Are there any promotions?","answer":"Ask your local Sales Engineer for promotions surrounding this launch."},{"question":"What is the warranty on the new kit?","answer":"The warranty on this kit is 15 months from the manufactured date. The manufactured date is located inside the battery compartment."},{"question":"Is there an exchange program available?","answer":"No"},{"question":"How do you register the new tool kit?","answer":"Customers should visit the <a adhocenable=\"false\" href=\"https://www-auth-wcms.corning.com/worldwide/en/products/communication-networks/products/unicam-connectors-resource-center/Unicam-tool-kit-registration.html\" target=\"_blank\">UniCam® Registration Page</a> to register your Corning toolkit. URL information is also available on registration card in the kit."},{"question":"Will we offer a gift for registering the new UniCam™ high-performance toolkit 2?","answer":"Yes, the gift for the new TKT-UNICAM-PFC2 is a rechargeable AA battery pack that lasts twice as long as conventional batteries and ships directly to customers after the tool kit registration process is complete."},{"question":"Will Corning still offer a gift for registering the older style UniCam™ tools and UniCam™ toolkits?","answer":"Yes, the current 2.5 mm port cleaner is still available for the TKT-UNICAM-PFC and TKT-UNICAM."},{"question":"When is the commercial launch?","answer":"Commercial launch is February 4, 2018. The launch will coincide with BICSI Winter 2018. It will be heavily promoted at BICSI, through Cabling Installation &amp; Maintenance magazine, Corning loyalty programs, and distributor partners."},{"question":"Is there a UniCam™ high-performance toolkit 2 component reorder guide available?","answer":"Yes, the reorder guide is available as the last video on the LCD video panel, or it is available as a PDF as LAN-2013-AEN."},{"question":"Has the UniCam® connector changed?","answer":"No, there are no changes to the connector. The focus has been on toolkit enhancements."},{"question":"What is the lead time?","answer":"Stock is available at distributors."}],"faqCategory":"UniCam™ High-Performance Toolkit 2 Frequently Asked Questions"}]