At Corning, we have always understood that our success as a company depends upon the full participation and contribution of the people behind the glass. Our global workforce represents a diverse mixture of race, gender, nationality, and opinion. We maintain a work environment that respects the differences among our employees, and we rely on those differences as a source of Corning's strength. Our people are among the most creative and innovative in the world, and they continually conceive, develop, and improve the revolutionary products made by Corning that have literally changed the world. We are committed to providing each of them with opportunities to develop to their highest potential, because our people make our innovations possible.
Customer Engineering Staff
Our customer engineering staff brings the voice of the customer back to Corning. We work closely with our customers to understand their requirements in exacting detail, and then collaborate with other Corning teams to fulfill both current and emerging needs. This allows us to create a successful strategy for both Corning and our customers. Because we believe that developing an ongoing relationship with customers is critical to our joint success, we make ourselves available 24 hours a day, seven days a week, for communication, coaching, and technical support.
Customer Service Staff
The goal of our Customer Service Department (CSD) is to deliver our products with superior service. From the shipping document to the invoice, a CSD team member is available to assist our customers through every step of the process. We pride ourselves on our tradition of going above and beyond the call of duty to satisfy our customers’ needs. To ensure we achieve customer satisfaction, we perform surveys that rate our service and delivery. We strive to make their relationship with Corning the best experience possible.
Research and Development Staff
Our scientists are the driving force behind our technology, supporting our customers through new processes and products. We continually work to make display glass increasingly larger, while maintaining and improving Corning’s leading attributes. Our value-added services include educating customers about our products, providing advice and consultation, and actively solving customer problems. We are flexible and willing to work cooperatively to accommodate our customers’ needs so that we exceed expectations.
Understanding customer needs is the mantra of our sales force. We maintain close contact with customers to build strong, long-lasting relationships and to ensure that we are well-versed in their requirements. We continuously study the latest industry needs and trends so that both Corning and our customers remain ahead of the curve. As a market leader, we strive for stability in quality as well as technological development capabilities, ensuring that our customers are equipped to succeed in this fast-paced business.