microwave general FAQs
How do I request a catalog?
Can I purchase direct from Corning Gilbert?
What are typical lead times?
Can I purchase through a distributor?
What can Corning Gilbert's Customer Care Team provide me?
How do I request a catalog?
Fill out the Literature Request form on our website.
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Can I purchase direct from Corning Gilbert?
Yes, subject to factory minimums. Please contact our Customer Care Team for minimums that may apply to your inquiry.
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What are typical lead times?
Lead times vary. Items in our Quick Ship program can be shipped within 1 week. See our electronic product catalog for details. Lead times for other catalog items will vary from 2 to 6 weeks. Check with our Customer Care team for lead times for a specific catalog item. Lead times for custom new designs will be quoted to order.
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Can I purchase through a distributor?
Yes. Corning Gilbert offers you two qualified distributors to contact. The first is East Coast Microwave Distributors (ECM) located in Stoneham, Massachusetts. To reach ECM call: 1-800-786-2576 or 1-781-279-0900, fax 1-781-279-9034. The second distributor is JSM Electronics, located in Longwood, Florida. To reach JSM call: 1-888-366-3576 or 1-407-831-0427, fax 1-407-831-0087. They both distribute Corning Gilbert GPO's, GPPO's as well as tools and adapters.
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What can Corning Gilbert's Customer Care Team provide me?
Along with your sales representative, the Customer Care Team should be your focal point. Our Customer Care Team is committed to make it easy for you to do business with us.
From your initial contact, they will assist you through:
- the quotations and sales processes,
- provide on-going order status,
- facilitate product samples,
- coordinate order delivery and invoicing.
In addition, they will assist you in locating the nearest Representative in order to make it most convenient for you to do business with us.
At Corning Gilbert, customer care is provided by employees who are trained to know who their customers are and how to exceed your expectations.
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